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March 7, 2013 | 9:00am - 11:00am
Category: Training
Location: Margherio Conference Center
Cost: Free
Audience: Current Graduate Students, Faculty, Staff

Behind every successful business is great customer service.  What is customer service and how can you apply it to your organization?  Participants will find out the answer to this and other relevant customer service related questions during this session.

Session objectives:

  • Learn why customer service matters
  • How to make customer service an operational imperative
  • Methods of measuring customer service
  • Develop a Personal Action Plan to improve customer service
For more information about this event, please contact Rebecca Stecko at 313-577-9877 or rstecko@med.wayne.edu.