This one-hour training session focuses on understanding and managing interactions with difficult people by exploring the underlying reasons for their challenging behaviors. Participants will explore and address factors like external pressures, personal insecurities, and diverse worldviews that may influence behavior. The session will emphasize shifting from reactive to proactive responses, employing strategies like separating the person from the issue and setting appropriate boundaries. Attendees will gain insight into managing various difficult personality types, including passive-aggressive, the people pleaser, and the conflict avoider. Participants will be better equipped with best practices to enhance their interpersonal interactions and effectively manage difficult situations. 

https://events.teams.microsoft.com/event/67ec9110-feee-4db0-b169-dac414a27988@3ebd0441-02f5-458d-af3d-8acc40dc96f6