Learning Objectives: If we are unable to control our emotions, they can preoccupy our thoughts and interfere with our ability to evaluate situation objectively. On the contrary, knowing what triggers our emotional responses and understanding how to exercise self-control over them enables us to confront difficult issues and manage change with clarity and composure.

• Understand the dimensions of emotional intelligence

• Discover the impact of emotional intelligence

• Learn how to navigate social complexities with Emotional intelligence